Customer Success Manager
Sales - Stockholm
What we do at Detectify
Detectify was born from the simple idea that the internet is broken. Our founders are top-ranked ethical hackers that have helped some of the world’s biggest tech companies improve their security. The knowledge they accumulated from ethical hacking turned into a security tool that automates hacker attacks and helps customers stay on top of threats.
What our Customer Success team does
Detectify’s customer success team is responsible for one of our most important assets: our customers. We work with a wide range of tech giants, such as KING, Spotify, Trustpilot, KRY, LeMonde and many more. It is our job to ensure that our product is helping customers keep their web applications secure.
Our Customers Success Managers (CSM) are the first point of contact for our enterprise clients. The team manages client relationships, conducts workshops and trainings while directly influencing the product roadmap.
You will be the third addition to a team of two that is expected to grow substantially throughout the year.
Role and Responsibility
As an Enterprise Customer Success Manager, you will be responsible for a designated portfolio of enterprise clients. You will guarantee their commercial success and provide technical guidance. Most of your contact will happen digitally, while selected cases may require you to visit in person (<5%).
Starting with the onboarding process, you will be the customer’s primary point of contact and will lead the negotiation of renewals, product training and much more. To succeed at this, you need to be able to wear many hats: everything from problem-solving, analytical skills, sales, and project management. In short, your mission will be to make sure that we deliver the best possible service.
Some of the things you will be doing:
- Educate our customers about our platform and conduct workshops with senior stakeholders
- Data analysis to follow client trends
- Be the first point of contact for technical guidance to our customers
- Provide feedback to the product team based on customer requests
- Be the go-to security expert for our customers
Who you are
You have experience working with external and internal stakeholders, and delivering top-notch customer service to some of the biggest tech companies in the world. You are a great problem solver and communicator.
You have a genuine interest in technology and helping others succeed. Having previous experience with SaaS sales cycles and a basic understanding of how web technologies work is a big plus. You are also excited about the phase in which we are in as a company: fast growth and expansion.
So, what do you think?
If you wish to be a part of this innovative, problem-solving CSM team and to help our customers to build more secure web applications, send us your contact details through the application below and we’ll take it from there. This is going to be fun!