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Customer Success Internship

Sometimes even awesome software needs a bit of help to be used in the best possible way, you know, a little guidance never hurts.

And since Detectify is getting more and more customers we would like another person to join our customer success team.

Working in customer success at Detectify means loving our customers. It means to interact with them in a way that makes them want to stay and use even more of our services. As a part of our customer success team your full focus will be making our customers the happiest customers out there. How you reach out to the customers is up to you - via phone, email or other communication channels.

However, we assume you already have some technical experience, that you have a great service mind and that you strive for solving problems. If you have gathered that experience during previous jobs or by interests doesn't really matter. It's way more important that you have right kind of mind- and skill-set!

The internship could be full time or part time but we expect you to be present more than 50% of the time. You will be joining our customer success team and go straight in guiding users, analyzing data and influence the technical roadmap as well as suggesting new ways that we can support our users.

At this moment in time we only accept candidates already living in Stockholm and no financial compensation is provided during the internship.

So what do you think? How about making our customers your customers?

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Långholmsgatan 34
11733 Stockholm Directions support@detectify.com

Perks and benefits

  • Work-life balance

    - Flexible work hours and work location arrangements

    - Statutory Sick Pay (SSP) from day 1 of sickness

    - Paid vacation

  • Company culture

    - Personal development plans, coaching managers and plenty of growth opportunities in the organization

    - An open and non-hierarchical organizational structure where diversity and equality are valued, and where everyone’s opinion matters

    - Team activities and knowledge sharing sessions, such as Friday breakfasts, Hacker Night and Creative Fridays (where everyone is allowed to explore new technologies and services during work hours)

  • Work environment

    - A multinational team with 8 different nationalities

    - Modern and central office space in Hornstull, Stockholm

    - Opportunity to work with and learn from senior professionals

    - Opportunity to get involved in Stockholm’s tech and startup community

    - Opportunity to build your professional network by participating in plenty of events and meetups

Join us!

Detectify was born from the simple idea that the internet was broken. The company was founded in 2013 and we are now a team of over twenty people bringing the vision of a safer internet to life.

We believe that a creative, fun and inclusive work environment is the key to successful teamwork. Regardless of whether you have skills in tech, marketing or sales - if you enjoy learning new things and are passionate about what you do, you’ll fit right in! You can read more about your future colleagues on our blog​.

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