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Sr. Customer Success Manager

What we do at Detectify 

Detectify was born from the simple idea that the internet is broken. Our founders are top-ranked ethical hackers that have helped some of the world’s biggest tech companies improve their security. The knowledge they accumulated from ethical hacking turned into a security tool that automates hacker attacks and helps customers stay on top of threats. 

The Customer Success Team 

Detectify’s Customer Success team is responsible for one of our most important assets: our customers. We work with a wide range of tech giants, such as KING, Spotify and many more. It is our job to ensure that our product is helping customers keep their web applications secure. 

Our Customers Success Managers (CSM) own the relationship with our enterprise clients. The team manages client relationships, conducts workshops and training while directly influencing the product roadmap. 

We are now looking for a senior CSM in Boston. You will be the first CSM member to join our Boston office and work closely with a team of 6 colleagues in Stockholm, Sweden. 

With this position you should also expect to quickly build up a local team of CSM’s and CSE’s (Customer Success Engineers) and move into managing that team during the year. 

What you’ll get to do 

As a Senior Customer Success Manager, you will be responsible for a designated portfolio of enterprise clients. You will guarantee their commercial success and provide technical guidance. Most of your contact will happen digitally, while selected cases may require you to visit in person and travel to client’s sites. Starting with the onboarding process, you will be the customer’s primary point of contact and will lead the negotiation of renewals and expansion sales, product training and much more. 

To succeed at this, you need to be able to wear many hats: everything from problem-solving, analytical skills, sales, and project management. In short, your mission will be to make sure that we deliver the best possible service. You will be measured on renewal rate and expansion sales. 

 Other responsibilities include: 

  • Educate our customers about our platform and conduct workshops with senior stakeholders 
  •  Data analysis to follow client trends 
  •  Be the main point of contact for technical guidance to our customers 
  • Carry out Quarterly Security Reviews (QSRs) and set account plans on your portfolio  
  • Educate customers on security findings and how to mitigate them  
  • Provide feedback to the product team based on customer requests 
  • Be the go-to security expert for our customers 

Who you are 

You have experience working with external and internal stakeholders, and delivering top-notch customer service to some of the biggest tech companies in the world. You are a great problem solver and communicator who loves to help your clients grow their business with cutting-edge solutions. 

You have a genuine interest in technology and helping others succeed. Having previous experience with SaaS sales cycles and a basic understanding of how web technologies work is a big plus. 

You are also excited about the phase in which we are in as a company: fast growth, high pace and expansion. 

 So, what do you think? 

We are proud to foster an inclusive workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product. This is something we value deeply and we encourage everyone to be a part of changing the way the world thinks about security!

Or, know someone who would be a perfect fit? Let them know!

Boston

745 Atlantic Ave
02111 Boston Directions career@detectify.com

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